Last Updated: 05-July-2026

At Haarvezta, we are committed to delivering quality personal care products. Due to the hygienic nature of our products, all purchases are subject to the following Returns, Replacements & Refund Policy.

The products you order will be despatched within 2 days. Orders may be cancelled only before they are dispatched from our warehouse. Once an order has been shipped, it cannot be cancelled.

To request a cancellation, please contact our Customer Support team within 1 days from the date of placing the order along with your Order ID.

For hygiene and safety reasons, we do not accept returns of products that have been delivered successfully, except in the following circumstances:

• Wrong product delivered;
• Product received in a damaged or leaking condition;
• Manufacturing defect; or
• Missing item(s) from the order.

Returns will not be accepted for reasons such as change of mind, personal preference, product suitability, fragrance, texture, or any other subjective dissatisfaction.

If you receive a damaged, defective, leaking, incorrect or incomplete order, you must notify us within 48 hours of delivery by emailing our Customer Support team with:

• Order ID;
• Clear photographs of the product and packaging;
• A brief description of the issue.

Claims submitted after 48 hours or without the required supporting evidence may not be accepted.

Once the claim has been verified, Haarvezta will arrange a replacement of the same product at no additional cost, subject to product availability.

If a replacement is unavailable, we may, at our sole discretion, issue a refund to the original payment method.

Refunds will be processed only in the following situations:

• Order cancelled prior to dispatch;
• Replacement product is unavailable; or
• Any other case approved by Haarvezta after verification.

Approved refunds will be processed within 7–10 business days to the original mode of payment. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Shipping charges, Cash on Delivery (COD) charges (if applicable), and other non-refundable fees will not be refunded unless the refund is due to an error on our part.

For any questions regarding this policy or to initiate a return or replacement request, please contact:

Email: our support email
Phone/WhatsApp: our support number

Haarvezta reserves the right to amend or update this Policy at any time without prior notice. Any changes will be effective upon publication on this website.